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My massage pads are not adhering to my skin anymore?

Make sure you skin is clean before using the pads. Rub a little water on each of the pads with your fingers after use before you apply them to your plastic pad holder. Always place the SUNMAS massage pads on the pad holder or in a clean plastic container when not in use. Keep the surface of the pads away from dirt. Your SUNMAS massage pads will need to be replaced once they no longer stick to your skin.

How do I know where I can apply the pads?

You can apply the pads anywhere on the body except:-

  • on any one who has an artificial cardiac pacemaker (or other indwelling stimulator, implantable cardioverter-defibrillators) or metal valve in their heart
  • on the heart
  • on your head or neck or directly on a bone
  • on the uterus
  • over a known malignant tumour
  • across your eyes
  • on an open wound
  • directly over the spinal column (it should be placed either side of the spine)
  • internally
  • areas of infection
  • areas of numb skin/decreased sensation as it is less effective due to nerve damage

I have turned the SUNMAS TENS Machine on and there is no feeling?

Check the following:-

  • both the pads are attached to your body
  • the lead is plugged into your massager correctly and the pads are attached to the lead
  • you may have accidentally pressed the pause button in the middle of the controller (it will flash "mode" )
  • is the controller on or has it switched off because the battery needs to be charged

Why does the SUNMAS TENS Machine sometimes give me a shock sensation?

Ensure that the pads are attached to your skin before you switch the controller on. If one of the pads has come loose from the electrical wire you need to switch the machine off before you re-attach the lead or you will get a small shock as it makes contact.

Should I ask my doctor before I use the SUNMAS TENS Machine?

If you have a Pacemaker or defribulator fitted, epilepsy or a malignant tumour or if you have a metal valve fitted in your heart. If you have any disease or condition you are not sure about, please consult your doctor first.

How often and how long can I use the SUMNAS TENS Machine?

You can use it as often and as long as you like. You can increase the timer from 20 - 60 minutes at a time although I find that it is better to use two different modes for 20 minutes each. It is portable and easily fits into your pocket for your convenience.

Why do I have two leads?

You are able to use both leads at once. Of course it is dependent on where you attach them on your body and what level of intensity you require each pair to have.

Why do I get a stinging feeling from the pads?

You have set your controller too high. Reduce the sensation by pushing the - (minus) button or change to a different mode.